Live screen sharing
Fix issues in real time
With Bugpilot Live View, users share their screens within your app. Watch how they interact with your tool and close conversations 2x faster.
Troubleshoot without delays
Monitor logs and network requests
Guide users directly from your support software
Free 14-day trial. Cancel anytime.
Use Live View to fix bugs in real-time
Here are the 4 reasons why it's easier to fix bugs with Live View.
Fix issues from your help desk
Start screen sharing sessions and lower time to resolution. Guide your users directly from your support tool. You'll get console logs, network activity, and user info.
See your users' screens in real time
Get instant feedback
No need to install any additional apps
All tech details for fixing issues
Bugpilot automatically collects frontend errors, failed network requests, logs, and user info. No need to ask 5-10 questions.
Replicate bugs with all tech details
Observe events during live sessions
Get console information for the entire session
“ Our support team reproduces issues quickly by watching actual recordings of user steps. This feature has been particularly helpful in reducing the time taken to resolve issues. We can quickly identify the root cause of the problem. ”
John Socratous
CEO of ReachOut.ai
GDPR-compliant and secure
Automatically blurry sensitive information. Customers have full control over what's censored and what's visible. 100% of our data is stored on E.U. servers.
Have full control over your privacy settings
Hide sensitive elements
Stay compliant
Improve customer engagement
Don't force your users to explain the problem, take screenshots, and start calls. See what's going on inside your user's app. Collaborate in real-time and understand your customers better.
Give your customers personalized support
Make your customers feel valued
Shorten the support cycle
Integrate Bugpilot with your support software
Re-watch user sessions directly in your support chats.
FAQ
For everything else contact us at [email protected]
What is Bugpilot?
Bugpilot is a tool that automatically detects bugs, collects all bug-related information, and instantly troubleshoots it for you.
What are the benefits of using Bugpilot?
Here are the main benefits of Bugpilot:
1. Simplify bug reporting for users - Receive all technical details, even from the most non-tech-savvy users.
2. Discover hidden bugs - Bugpilot automatically checks for frontend errors, failed network requests, rage clicks, and more.
3. Have all details in one place - Access screen recordings, logs, network information, and more. Eliminate the need to manually create bug tickets.
Who is Bugpilot for?
Bugpilot helps SaaS teams detect, understand, and fix user-facing bugs. With Bugpilot, developers and customer support agents will no longer have to spend hours collecting bug details, reproducing issues, and creating bug tickets manually.
How do I get started with Bugpilot?
To begin using Bugpilot, create an account and add our tracking code to your web app. This process is similar to adding codes for other tools, like analytics or a help desk widget. It's best to ask a developer to handle this step.
👉 Our team is available anytime and more than happy to help you with the setup process.
Which tools does Bugpilot integrate with?
Bugpilot smoothly integrates into your workflow. From the dashboard, you can choose where to receive Bugpilot reports by connecting it to Slack, Jira, Notion, ClickUp, and 100+ other apps. Additionally, you can link Bugpilot to helpdesk apps like Crisp, Zendesk, Intercom, HelpScout, and more, providing your support team with all the necessary details to resolve support requests quickly.
👉 For more information, check out our integrations page.
Is Bugpilot GDPR compliant?
Yes! By default, we do not collect, store, or otherwise process any of your end-users PII, however, you may decide to submit some of the user information to our service for improved performance. In such cases, Bugpilot acts as a Data Processor on behalf of you, the Data Controller. If GDPR applies to you, you may also be required to read and accept our Data Processing Addendum. You can find it in the Settings section of your Bugpilot dashboard. Our data centers are located in the EU.
Fix bugs 2x faster
Free 14-day trial. Cancel anytime.
