Question 1

What is Bugpilot?

Accepted Answer

Bugpilot is a tool that automatically detects bugs, collects all bug-related information, and instantly troubleshoots it for you.

Question 2

What are the benefits of using Bugpilot?

Accepted Answer

Here are the main benefits of Bugpilot: 1. Simplify bug reporting for users - Receive all technical details, even from the most non-tech-savvy users.  2. Discover hidden bugs - Bugpilot automatically checks for frontend errors, failed network requests, rage clicks, and more. 3. Have all details in one place - Access screen recordings, logs, network information, and more. Eliminate the need to manually create bug tickets.

Question 3

Who is Bugpilot for?

Accepted Answer

Bugpilot helps SaaS teams detect, understand, and fix user-facing bugs. With Bugpilot, developers and customer support agents will no longer have to spend hours collecting bug details, reproducing issues, and creating bug tickets manually.

Question 4

How do I get started with Bugpilot?

Accepted Answer

To begin using Bugpilot, create an account and add our tracking code to your web app. This process is similar to adding codes for other tools, like analytics or a help desk widget. It's best to ask a developer to handle this step. 👉 Our team is available anytime and more than happy to help you with the setup process.

Question 5

Is Bugpilot GDPR compliant?

Accepted Answer

Yes! By default, we do not collect, store, or otherwise process any of your end-users PII, however, you may decide to submit some of the user information to our service for improved performance. In such cases, Bugpilot acts as a Data Processor on behalf of you, the Data Controller. If GDPR applies to you, you may also be required to read and accept our Data Processing Addendum. You can find it in the Settings section of your Bugpilot dashboard. Our data centers are located in the EU.

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