PLANS & PRICING

Get started for free

Everything you need to resolve bugs without asking any question.
Unlimited reports, cancel anytime.
Start 30-day free trial

Small

$9/mo
billed monthly, cancel anytime.
30-day free trial.
What's included
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Unlimited reports
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Integration with Intercom, Crisp, LiveChat
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Comprehensive Data Controls and Privacy Settings
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Best for teams up to 3 people
Start 30-day free trial

Team

$29/mo
billed monthly, cancel anytime.
30 day free trial.
What's included
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Everything in Small
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Integrations with 100+ other tools
(Slack, Notion, Jira, Trello, Zapier)
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API access (coming soon)
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5 seats included, additional seats starting from $7/mo
Start 30-day free trial

Enterprise

$299/mo
billed monthly, yearly contract
What's included
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Everything in Team
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One custom integration
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Custom domain name
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Team roles and permissions
No commitment. Cancel anytime.
All plans include GDPR Compliance, EU Data Centers, and Full Data Encryption.
Support is available via chat and e-mail Mon-Fri, 10 am-7 pm, excluding Italian bank holidays.

Questions? 

We've got the answers.

Can I get an example of the front end user experience?

The user usually will not see anything. Bugpilot reports are automatically generated in the background for each conversation users start via the chat widget. A user is presented with minimal UI only in the case when a customer support agent requests an on-demand screen recording. To simulate this experience you can go to you dashboard and click on Report a bug button". You will see a red frame with a timer, which indicate a recording session in progress.

Is there a need for a user to submit an issue ticket?

No, Bugpilot is a replacement for support ticket forms. It's been built to automatically collect all information, without the need to ask questions, nor request screenshots, or screen recordings. End users are free from the need of providing any issue information or context.

Is Bugpilot GDPR compliant?

Yes, Bugpilot is fully compliant with GDPR! We do not collect, store, or otherwise process any of your end-users PII, however, you may decide to submit some of user information to our service for improved performance. In such case Bugpilot acts as a Data Processor on behalf of you, the Data Controller. If GDPR applies to you, you may also be required to read and accept our Data Processing Addendum. You can find it in the Settings section of your Bugpilot dashboard. Read more here.

Do I really need devs to add the script?

We recommend inviting a developer to take care of this step. It's a basic copy/paste action to your codebase which they can complete in less than a minute.

If I set up Bugpilot and our help desk on our staging website for testing purposes, can we then change the site to our production experience?

Yes, you can reuse the same tracking code (script) for both environments. It will work as long as staging and production will be using the same help desk workspace.