The user usually will not see anything. Bugpilot reports are automatically generated in the background for each conversation users start via the chat widget. A user is presented with minimal UI only in the case when a customer support agent requests an on-demand screen recording. To simulate this experience you can go to you dashboard and click on Report a bug button". You will see a red frame with a timer, which indicate a recording session in progress.
No, Bugpilot is a replacement for support ticket forms. It's been built to automatically collect all information, without the need to ask questions, nor request screenshots, or screen recordings. End users are free from the need of providing any issue information or context.
Yes, Bugpilot is fully compliant with GDPR! We do not collect, store, or otherwise process any of your end-users PII, however, you may decide to submit some of user information to our service for improved performance. In such case Bugpilot acts as a Data Processor on behalf of you, the Data Controller. If GDPR applies to you, you may also be required to read and accept our Data Processing Addendum. You can find it in the Settings section of your Bugpilot dashboard. Read more here.
We recommend inviting a developer to take care of this step. It's a basic copy/paste action to your codebase which they can complete in less than a minute.
Yes, you can reuse the same tracking code (script) for both environments. It will work as long as staging and production will be using the same help desk workspace.