for Customer Support

Close conversations two times faster

(without leaving your helpdesk tool)
Get all the info you need to understand what the user is experiencing, right in your help desk software. Bugpilot automates the collection of screenshots, steps to reproduce, user info, browser logs, and more.
Bugpilot works with:

Get visibility into your users sessions, without leaving your helpdesk.

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All the details in your helpdesk

Tired of asking the same questions to frustrated users?
Bugpilot automatically collects all the information you need to understand what's happening on your user's screen:

  • Automated screenshots and screen recordings
  • Steps to reproduce and user info
  • Console logs and loads of technical details

We promise you'll never ask again «can you share your screen?»

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Save hours of conversation

Say goodbye to screen sharing calls where you ask your users to show their console logs.
Bugpilot replaces screen sharing meetings, endless conversations, and manual screenshots by automatically collecting all the details you need.

  • Save hours of calls per week
  • Get reliable visual proof
  • Get all the technical details without asking

Start automating the most boring parts of your job:

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Collaborate with one click

Need to escalate an issue to the product team?
With Bugpilot you can share all the details with any teammate, in just one click.

  • Share a report link with anyone
  • Integrate with the tools you already use
  • Sync the reports to Slack, Jira, and thousands of other tools via Zapier

Never write bug tickets again.

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Kickstart your support conversations; get visibility into user sessions without asking.

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Improve customer satisfaction

Know what issues your users face and use Bugpilot to provide market leading support to them. Shorten the investigation time and improve on NPS and CSAT scores.

  • Transparent for the end-users
  • Less question asked
  • Faster issue resolution

Stop asking questions and start resolving users problems in seconds.

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Privacy & Security

Your data stays in the EU
Bugpilot is GDPR compliant, all data is encrypted and stored in ISO 27001 and SOC-2 Certified data centers in the European Union.
Privacy by design
With advanced controls such as numeric input masking and custom data blurring, you are in control of which data is recorded.
Data Portability
Forget lock-in; you can access all your bug reports via our HTTP API, and export all your data in JSON format.
EU Data Centers
At-rest and in-transit encryption
You control what's recorded